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Terms & Conditions

Terms & Conditions

Payments
We accept Visa, MasterCard, Discover and American Express. All transactions are run securely through Shopify Payments or PayPal. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes, shipping and handling).

Orders
Your order will be filled as quickly as possible. Most orders can be delivered within 2-3 weeks or, if in stock, 1 week. We will notify you of any delays. Email us if you have a specific deadline and we will do our best to accommodate. Custom sized rings require 2–4 weeks for delivery. 

Custom Orders
Custom jewelry takes up to 1 week for delivery. All sales involving custom work are final.

Shipping
There is a $10 shipping and handling fee for items shipped within the United States. All orders are shipped via Fed Ex Ground and each item comes with a Winifred Grace linen drawstring pouch & polishing cloth. Please email me for shipping rates outside of the U.S. or for expedited shipping.

Returns
Your satisfaction is very important. All jewelry is created with care by hand. If for some reason you are not completely satisfied with your purchase we will accept returns postmarked within 10 days of receiving the shipment for credit or exchange only, less shipping costs. We do not accept returns after 10 days. Any purchases made online must be returned directly to Winifred Grace and not to any retail stores. We are unable to accept any returns for items bought in a retail store. 

Return Shipping
Please ship to: Winifred Grace 5642 N. Clark Street, Chicago, IL 60660. For your protection, please use a well-padded box or envelope and a traceable carrier. We are not responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

Jewelry Care
Use the Sunshine Polishing cloth, that we include with your order, to polish your jewelry. To maintain a shiny surface for as long as possible, store your jewelry away from the air in a ziploc bag and keep it as dry as possible. Avoid contact as much as possible with beauty and cleaning products.