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Return Policy

Return Policy

Your satisfaction is very important. All jewelry is created with care by hand. If for some reason you are not completely satisfied with your purchase, we will accept returns postmarked within 10 days of receiving the shipment for credit or exchange only, less shipping costs.

Any purchases made online may be returned via mail or directly to our retail location at: Winifred Grace, 5642 North Clark Street, Chicago, IL 60660. We are unable to accept any returns for items bought at any of our retailers.

For your protection, please use a well-padded box or envelope and a traceable carrier. We are not responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

Gift cards, custom pieces and sale items are FINAL SALE and not returnable.

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send an email with a photo attached of the item in question to: winifred@winifredgrace.com. Once we have approved the exchange please send your item to: Winifred Grace 5642 North Clark Street, Chicago, IL 60660