We want you to be completely satisfied with your purchases with us, but we get it. Sometimes things just aren't quite right. We're here to help by making an exchange quick and easy.
JEWELRY
All the jewelry we carry is created by hand with care. Slight variations can be expected from time to time, but if you feel that the piece you've ordered isn't quite what you thought, we accept exchanges within 14 days of the original purchase. You may exchange or receive a store credit to use at a later time. We do not offer returns or exchanges on custom or altered pieces.
APPAREL + HOME
Please e-mail info@winifredgrace.com for return acceptance. Eligible items (unwashed, unworn, unaltered and with original tags attached) must be postmarked (or returned in store) within 14 days of original purchase date, for exchange or store credit only, less shipping costs. We will send you a confirmation email when your exchange or store credit is processed. We do not accept returns/exchanges after the 14 days window. We are unable to accept returns for items bought at any of our retailers. We are not responsible for items lost or damaged during return shipping. Gift cards, custom pieces and sale items are FINAL SALE.
VINTAGE
Vintage and handmade items are final sale. Each item will vary and may differ slightly than the photo or description. Vintage rugs are final sale. If you do not choose to add insurance and signature delivery on your shipment, we are not responsible for lost, stolen or undelivered packages.
SALE
All sale or marked down items are final sale and not eligible for exchange or store credit.